Frequently Asked Questions (FAQs)

Welcome to the Stellarys FAQ page! We’ve compiled answers to some of the most common questions our customers have. If you don’t see what you’re looking for, feel free to contact us — we’re happy to help.

Shipping & Delivery

Q: How long does shipping take?
A: Shipping typically takes 7–14 business days for U.S. orders and 14–21 business days for international orders. Please note that occasional delays may occur due to customs, weather, or other unforeseen circumstances.

Q: Do you offer free shipping?
A: Yes! We’re proud to offer free shipping on all orders, no matter where you’re located.

Q: Where can I track my order?
A: You can track your order anytime by visiting our Track Your Order page. We’ll upload your tracking information as soon as it’s available—usually within 24–48 hours of shipping.

Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping is always free, though transit times may vary depending on your location.

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Q: Can I change or cancel my order after placing it?
A: We begin processing your order quickly, so changes or cancellations aren’t always possible. If you need to modify your order, please contact us as soon as possible at stellarys.store@gmail.com.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging, and include proof of purchase.

Q: How do I start a return?
A: To initiate a return, please email us at stellarys.store@gmail.com with your order number and reason for return. We'll provide further instructions from there.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll notify you of the refund status. Approved refunds are processed back to your original payment method. Please allow some time for your bank or credit card company to post the refund.

Product & Support

Q: What if my item arrives damaged or incorrect?
A: We're very sorry for the inconvenience. Please send a clear photo of the damaged or incorrect item to stellarys.store@gmail.com within 48 hours of receiving your package. We'll make it right as quickly as possible.

Q: My tracking says “delivered,” but I haven’t received anything. What should I do?
A: First, double-check with neighbors or your local post office. If the package still can’t be located, please contact us at stellarys.store@gmail.com, and we’ll assist you right away.

Q: Do you offer gift packaging or messages?
A: At this time, we do not offer gift wrapping or custom messages, but we hope to add these features soon!

Still have questions?
Reach out to our support team at stellarys.store@gmail.com or visit our Contact Us page. We’re here to help!